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Career

Transition Towards Multi-Tier and Multi-Shift WordPress Support

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⏰ 17 min read

How I transformed our WordPress support team from flat structure to tiered multi-shift system, leading organizational change while hiring and training new agents.

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Career

How I Built Our Internal Support Manual from the Ground Up

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⏰ 16 min read

A personal story about the process of creating our team's first comprehensive internal support manual, and how it became the foundation for scaling our remote team.

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CareerWordPress

Debugging a Nightmare Plugin Conflict: A Lesson in Challenging Assumptions

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⏰ 14 min read

A deep dive into resolving an 'impossible' WordPress bug involving FluentCRM, a backup plugin, and a Varnish cache, revealing the power of listening to users and questioning initial assumptions.

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WordPressTutorial

Collect WordPress Website Troubleshooting Data

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⏰ 10 min read

This guide is to assist you debugging issues in your WordPress or WooCommerce Website.