Featured image for A Team Win That Taught Me an Important Job as a Leader
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Career

A Team Win That Taught Me an Important Job as a Leader

Published:  at 
⏰ 16 min read

A personal story about our support team's first big test during a Black Friday weekend, and how their success taught me that leadership is about enabling others, not being the hero yourself.

Featured image for How I Balanced Empathy and Efficiency During Peak Hours
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Career

How I Balanced Empathy and Efficiency During Peak Hours

Published:  at 
⏰ 14 min read

A behind-the-scenes look at managing WordPress support during high-pressure moments, blending empathy and efficiency to keep users happy and teams focused.