Featured image for A Product Support Lead's Journey: From Solo Hero to Team Leader
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Career

A Product Support Lead's Journey: From Solo Hero to Team Leader

Published:  at 
⏰ 15 min read

A story of transitioning from a solo support agent to leading a team, with a deep dive into solving a complex WordPress bug that tested our skills.

Featured image for A Team Win That Taught Me an Important Job as a Leader
📝 Post
Career

A Team Win That Taught Me an Important Job as a Leader

Published:  at 
⏰ 16 min read

A personal story about our support team's first big test during a Black Friday weekend, and how their success taught me that leadership is about enabling others, not being the hero yourself.